Total Quality Management (TQM) as a Tool for Enhancing Organizational Effectiveness (A Study of Selected Organizations in Imo State) Department: Business Administration and Management By: verao123 Project ID: 128 Rating: (3.1) votes: 148Rate this project12345 Price:₦1000 Get the Complete MaterialAbstractTotal quality management (TQM) still remain the backbone of success of any organization, the research work was carried out to ensure continuous improvement in the effectiveness, flexibility and competitiveness of a business as a whole and to ensure complete customers satisfaction internally and externally. The aim of this study is to identify TQM and determine the common types and quality control techniques adopted to some organization. Also, to find out how TQM has enhanced organizational effectiveness. it was discovered that poor management style, low productivity and low level of motivation and better working environment for the workers in Imo State adversely affected the implementation of TQM. In line with this data were collected using interview, observation and self developed questionnaire, also data collected from journals, textbooks, etc were used measuring the dimension of TQM. In order to prevent improper improvement of TQM, employee should be trained to understand the customer relationship, team work and good communication should be ensured. Finally, when successfully implemented, TQM tightly aligned with the organizations over all business strategy maximizing customers’ satisfaction and changes the mindset towards continuous quality improvement. ...Preview Download Preview +Other Business Administration and Management project topics and materials you might be interested in»The Effect of Management Information System on Achievement of Organization Objectives ( A Case Study of Nitel Owerri )»The impact of production planning and control on a manufacturing process ( a case study of Nigeria bottling company aba, abia state)»Marketing implication of merger and acquisition in banking industry - a case study of Access bank Plc, Bida branch, Niger state»The Effect of Motivation on Employees Productivity in Anambra State ( A Case Study of Education Commission Awka )»The Impact of Staff Discipline in the Attainment of Organizational Objectives ( A Case Study of Selected Organizations in Owerri, Imo State )»The Impact of Performance Appraisal on Staff Productivity ( A Case Study of Diamond Bank Plc, Owerri )»The effect of irregular payment of workers salaries on productivity of workers in imo state (a case study of owerri municipal council)»A critical evaluation of leadership style and organization performance in the private sector ( a case study of selected establishment in abia state)»The impact of welfare packages on employees performance (A case study of Nigeria breweries plc Aba)»The Effects of Motivation on Workers Morale ( A Case Study of Power Holding Company of Nigeria, Aba )»Motivation and Employee Performance in Public Sector ( A Case Study of NTA Channel 12 owerri)»Management Problems of Manufacturing Industries in Nigeria ( A Case Study of Nigeria Breweries Plc and Unilever Plc )»An assessment of the impact of modern communication facilities on service delivery in business organization ( A case study of ICT based firms in aba, abia state)»The Impact of Delegation on Management Decision Making ( A Case Study of Zenith Bank Plc, Enugu )»The Role of Customer Service in the Service Delivery of Multinational Companies in Nigeria ( A Case Study of Unilever Nigeria Plc Aba)