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Organizational factors as correlates of competitive advantage in the Nigerian telecommunication industry

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Abstract
The Global System for Mobile communication (GSM) was introduced in the Nigerian telecommunication industry in 2001 after the industry’s deregulation in 1992. The mobile telephone network which revolutionized the business, social and economic lives of Nigerians also engendered competition in the industry. Competition among the operators enabled them to deploy their organizational factors of stakeholders, knowledge, innovation, culture and technology management to create a competitive advantage for the benefit of the telecommunication consumers. However, the industry is challenged by the volatility of quality of service and intermittent network failures which have affected the value of its competitive advantage. The study examined organizational factors as correlates of competitive advantage. The study adopted a survey research design. The target population comprised of 584 senior and executive management staff of the selected five mobile network operators. This population size also constituted the sample size for the study, using total enumeration. Data were collected through the use of a validated questionnaire. The Cronbach’s Alpha coefficients for the constructs ranged from 0.709 to 0.897. The response rate was 64.49%. Data were analyzed using descriptive and inferential statistics. ...
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