Restoring customers confidence in the telecommunication industry (case study of MTN plc, Lokoja) Department: Business Administration and Management By: AdeleyeJoshua Project ID: 7090 Rating: (5.0) votes: 1Rate this project12345 Price:₦2000 Get the Complete MaterialAbstractThis study was designed to examine different means through which customers' confidence could be restored in the telecommunication industry in Nigeria with particular reference to Nigeria Telecommunication plc Lokoja. The study highlighted problems confronting customers of the telecommunication industry and recommended possible solutions to overcome some mentioned problems. The method of billing customers by the organization was studied along with the nature of feelings, attitudes and behaviors of employees toward their respective duties with a view to achieving results. Furthermore, reasons for the frequent poor network method which hinder efficient service delivery were examined. We attempted to gather data for this project using a sample population of 120 by adopting the non-stratified random sampling techniques and analyzing the data with both the simple one-way and cross tabulation statistical tools. The result of the study leads us to recommend that MTN should give customers correct billings as at when due bringing some erring workers to book pay their workers as when due. ...Preview Download Preview +Other Business Administration and Management project topics and materials you might be interested in»The Effect of Management Information System on Achievement of Organization Objectives ( A Case Study of Nitel Owerri )»The impact of production planning and control on a manufacturing process ( a case study of Nigeria bottling company aba, abia state)»Marketing implication of merger and acquisition in banking industry - a case study of Access bank Plc, Bida branch, Niger state»The Effect of Motivation on Employees Productivity in Anambra State ( A Case Study of Education Commission Awka )»The Impact of Staff Discipline in the Attainment of Organizational Objectives ( A Case Study of Selected Organizations in Owerri, Imo State )»The Impact of Performance Appraisal on Staff Productivity ( A Case Study of Diamond Bank Plc, Owerri )»The effect of irregular payment of workers salaries on productivity of workers in imo state (a case study of owerri municipal council)»A critical evaluation of leadership style and organization performance in the private sector ( a case study of selected establishment in abia state)»The impact of welfare packages on employees performance (A case study of Nigeria breweries plc Aba)»The Effects of Motivation on Workers Morale ( A Case Study of Power Holding Company of Nigeria, Aba )»Motivation and Employee Performance in Public Sector ( A Case Study of NTA Channel 12 owerri)»Management Problems of Manufacturing Industries in Nigeria ( A Case Study of Nigeria Breweries Plc and Unilever Plc )»An assessment of the impact of modern communication facilities on service delivery in business organization ( A case study of ICT based firms in aba, abia state)»The Impact of Delegation on Management Decision Making ( A Case Study of Zenith Bank Plc, Enugu )»The Role of Customer Service in the Service Delivery of Multinational Companies in Nigeria ( A Case Study of Unilever Nigeria Plc Aba)