This is a web-based software that was developed to manage customer information and improve customer satisfaction. With the software, customer service processes such as customer support, customer complaints and interaction would be automated.


Some features of the software

Customers

1. Registration/Login
2. Submit Complaints
3. Contact Customer Reps


Customer Reps

1. Resolve Complaints
2. View/Escalate Unsolved Complaints


Admin

1. Add/Edit/Delete Customer Reps
2. Manage Complaints
3. Resolve Escalated Complaints
4. Activate/Deactivate Users
5. View Resolved Complaints


Hardware Requirements

1. A minimum of Pentium 4 with a speed of 1.3 GHz.
2. A minimum RAM capacity of at least 512MB.
3. Hard disk capacity of at least 100mb free space.


Software Requirements

1. Windows 7 and above
2. Wamp Server
3. Web Browser (Firefox or Chrome)


Some Snapshots

How to get the software(source codes, flowchart e.t.c)

Call or send us a message via contact us


Installation Instructions

1. Download and install Wamp server
2. Open the package folder
3. Copy the first folder to C:\wamp\www
4. Create a new database in localhost/phpmyadmin and import the SQL file in the folder