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Causes and remedies of stress and frustration among secretaries in the public sector

 Department: Office Technology and Management  
 By: usericon catoking  

 Project ID: 2735
   Rating:  (3.2) votes: 11
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In today’s competitive global environment, employee productivity is an essential element of a company’s success. Employee productivity can be significantly hindered by high levels of stress and frustration experienced in the work environment. Stress and frustration are a universal element and persons from nearly every walk of life have to face stress and frustration. Employers today are critically analyzing the stress management issues that contribute to lower job performance of employees. The main aim of the study was to evaluate stress and frustration with its effect on employees’ productivity. The study was conducted at The Polytechnic, Ibadan. Descriptive survey was adopted as the research design. Purposive and simple random sampling techniques were used. Questionnaires were used as data collection instrument. From the results obtained, it was evident that there were many stress factors that the respondents endured, and the inquiry proved that frustration had an effect on productivity. Majority of the respondents reported to work under pressure and that they feel uncared for by the organization. The fact that the majority of respondents thought of leaving their job, and felt that the organization did not care about them was a reflection of huge dissatisfaction that undoubtedly lowered productivity. It was recommended that Management must conduct an analysis of the organizational mood and climate by assessing the reasons why the employees think THE POLYTECHNIC, IBADAN does not care about its employees and what they can do to change it. It was also suggested that an Employee Assistance Programme be introduced for early identification and intervention on problems so that productivity levels do not decrease ...
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