Service quality and financial performance of selected banks in Nigeria (2006-2013) Department: Business Administration and Management By: opc123 Project ID: 504 Rating: (3.0) votes: 10Rate this project12345 Price:₦3000 Get the Complete MaterialAbstractThis work examined the relationship between investments in service quality programmes by banks on their financial performance as well as the relationship between service quality delivery and the choice of banks and repeat purchase decisions by bank customers. The aim being to enhance Nigerian banks image in the global financial market. Banks in Nigeria continuously declare huge annual profits despite the fact that there has been seemingly increasing cases of complaints about the quality of services these banks render to their customers. This study investigated causality between investments in service quality programmes and the financial performance of Nigerian banks. Survey approach was used in obtaining the primary data and panel data for the secondary data. The use of cointegration method enabled the estimation of relationships among the research variables. Pearson Correlation and Regression methods of data analysis were employed to verify the relationship between investments in service quality programmes and financial performance of these banks using the SPSS Version 22 software package. The aggregated results indicate that profitability of Nigerian banks is not a function of investments in service quality programmes and that choice of banks by customers is not a function of service quality experiences. However, there is a positive relationship between service quality and repeat purchase decisions....Preview Download Preview +Other Business Administration and Management project topics and materials you might be interested in»The Effect of Management Information System on Achievement of Organization Objectives ( A Case Study of Nitel Owerri )»The impact of production planning and control on a manufacturing process ( a case study of Nigeria bottling company aba, abia state)»Marketing implication of merger and acquisition in banking industry - a case study of Access bank Plc, Bida branch, Niger state»The Effect of Motivation on Employees Productivity in Anambra State ( A Case Study of Education Commission Awka )»The Impact of Staff Discipline in the Attainment of Organizational Objectives ( A Case Study of Selected Organizations in Owerri, Imo State )»The Impact of Performance Appraisal on Staff Productivity ( A Case Study of Diamond Bank Plc, Owerri )»The effect of irregular payment of workers salaries on productivity of workers in imo state (a case study of owerri municipal council)»A critical evaluation of leadership style and organization performance in the private sector ( a case study of selected establishment in abia state)»The impact of welfare packages on employees performance (A case study of Nigeria breweries plc Aba)»The Effects of Motivation on Workers Morale ( A Case Study of Power Holding Company of Nigeria, Aba )»Motivation and Employee Performance in Public Sector ( A Case Study of NTA Channel 12 owerri)»Management Problems of Manufacturing Industries in Nigeria ( A Case Study of Nigeria Breweries Plc and Unilever Plc )»An assessment of the impact of modern communication facilities on service delivery in business organization ( A case study of ICT based firms in aba, abia state)»The Impact of Delegation on Management Decision Making ( A Case Study of Zenith Bank Plc, Enugu )»The Role of Customer Service in the Service Delivery of Multinational Companies in Nigeria ( A Case Study of Unilever Nigeria Plc Aba)