Evaluate the service delivery and customer satisfaction in hospitality industry Department: Hospitality Management By: odeniyi Project ID: 6180 Rating: (3.0) votes: 2Rate this project12345 Price:₦3000 Get the Complete MaterialAbstractThis paper discusses“Evaluate the Service Delivery and Customer Satisfaction in Hospitality Industry/ For production is not concluded until it gets satisfactorily delivered to the customer, hence, customer satisfaction and service delivery in Hospitality is very key to the existence growth and development of the sector. The methodology of this research work is cross sectional survey method, the sampling technique used for conducting this research work is random sampling. Most of the respondents indicated that three factors fascinate them above all else in choosing the hotel these are: price, quality, and serenity and neatness. The conclusion is that having recognized customers as king, the hospitality industry is customer centered. if a business fails to meet customer expectations, there’s a risk the customer will tell others about it and vice versa . In the hospitality industry, the success or failure of businesses depends on quality service. Some, however, deliver consistently higher levels of customer service. This work recommends that workers should be trained on the best practice of the hospitality industry among other recommendations. ...Preview Download Preview +Other Hospitality Management project topics and materials you might be interested in»The economic importance of hospitality industry to the nation»Importance of interpersonal relationship between restaurant and kitchen staff»Effect of economic depression on the marketing of hotel products»Roles of equipment availability on employee performance in the hotel industry»Production of assorted snacks from composite flour with special references to sweet potato»Utilization of rice for the production of snacks and bread»The effect of corona virus pandemic (covid - 19) on the profitability of hotels establishment»Examining the impact of online reservation system on the profitability of the hotel»Enriching Nigeria menu with the use of soya beans»The effectiveness of health insurance as a motivational tool in the hotel industry - case study of selected hotels in Ikorodu, Lagos»Critical examination of safety and security concern in hospitality industry - case study of Exclusive Mansion»The causes of food poisoning - effect and their control»Impact of marketing communication in promoting tourist destination - case study of Katsina metropolis»Evaluate the service delivery and customer satisfaction in hospitality industry»The effect of quality services on customer satisfaction - case study of Destiny Castle Hotel