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Development and validate online help desk management system

 Department: Computer Science  
 By: usericon Gambus  

 Project ID: 6830
   Rating:  (3.8) votes: 4
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   Price:₦4000
Abstract
An online Helpdesk management system provides a single point of access for Support and assistance to the students, thereby ensuring that reoccurring problems are solved once and for all with the students having that problem, therefore it saves time and money. However, in spite of the benefits of an Online Helpdesk system to staff and students in an institution, it has certain factors such as poor regular monitoring and updating of the site at the best time, lack of competent IT personnel, poor Internet facilities among others hinder effective utilization of an online Helpdesk system in our institutions. Hence, this study develops and validates an online helpdesk for the undergraduate students and staff in Kebbi State University of Science and Technology Aliero. The objectives of this study were: (i) develop an online helpdesk management system for Kebbi State University of Science and Technology (ii) Examined undergraduate reaction to the developed online helpdesk management system (iii) Determined the assessment of the student affairs unit on the developed online helpdesk management system. The study is research and development of the model type. An expert rating guide was used to collect data from the student affairs unit on the developed online helpdesk management system, a structured questionnaire is used to examine undergraduate reactions to the developed online helpdesk management system. 10 members of staff of the student affairs unit and 20 undergraduate students in Kebbi State University of Science and Technology Aliero were sampled for this study. Instrument for data collection were: Online helpdesk management system, Members of Staff of the Student Affairs Unit questionnaire and Undergraduates Students questionnaire were used to elicit information from experts. The data collected were analyzed based on descriptive statistics. Frequency, mean and percentage were used to analyze the experts' rating guide....
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