Development and validate online help desk management system Department: Computer Science By: Gambus Project ID: 6830 Rating: (3.8) votes: 4Rate this project12345 Price:₦4000 Get the Complete MaterialAbstractAn online Helpdesk management system provides a single point of access for Support and assistance to the students, thereby ensuring that reoccurring problems are solved once and for all with the students having that problem, therefore it saves time and money. However, in spite of the benefits of an Online Helpdesk system to staff and students in an institution, it has certain factors such as poor regular monitoring and updating of the site at the best time, lack of competent IT personnel, poor Internet facilities among others hinder effective utilization of an online Helpdesk system in our institutions. Hence, this study develops and validates an online helpdesk for the undergraduate students and staff in Kebbi State University of Science and Technology Aliero. The objectives of this study were: (i) develop an online helpdesk management system for Kebbi State University of Science and Technology (ii) Examined undergraduate reaction to the developed online helpdesk management system (iii) Determined the assessment of the student affairs unit on the developed online helpdesk management system. The study is research and development of the model type. An expert rating guide was used to collect data from the student affairs unit on the developed online helpdesk management system, a structured questionnaire is used to examine undergraduate reactions to the developed online helpdesk management system. 10 members of staff of the student affairs unit and 20 undergraduate students in Kebbi State University of Science and Technology Aliero were sampled for this study. Instrument for data collection were: Online helpdesk management system, Members of Staff of the Student Affairs Unit questionnaire and Undergraduates Students questionnaire were used to elicit information from experts. The data collected were analyzed based on descriptive statistics. Frequency, mean and percentage were used to analyze the experts' rating guide....Preview Download Preview +Other Computer Science project topics and materials you might be interested in»Design and Implementation of digital library system»Design and Implementation of a Virtual E-Learning System ( Case study of Lagos State University)»Design and Implementation of online cash receipt generating system for a supermarket»Design and Implementation of computerized hospital database management system»Design and Implementation of Student Project Management and Allocation System»Design and Implementation of a Software Result Processing and Transcript Generation System»Design and Implementation of a Hotel Database Management System and Service ( A Case Study of Winter Suites and Hotels, Owerri)»Design and Implementation of Online Birth and Death Registration System»Design and Implementation of Online Clearance System»Design and Implementation of Loan Management System with SMS Notification»Design and Implementation of Computerized Staff Record Department»Design and Implementation of Cyber Cafe Security»Design and Implementation of N.Y.S.C Posting System ( A case study of N.Y.S.C Enugu)»Design and Implementation of a Computerized Fraud Detection in a Bank»Design and Simulation of a Secured Wireless Network