Home»Public Administration» Management of employee grievances for organizational efficiency and development (a case study of Kogi State Revenue House, Lokoja)

Management of employee grievances for organizational efficiency and development (a case study of Kogi State Revenue House, Lokoja)

 Department: Public Administration  
 By: usericon AdeleyeJoshua  

 Project ID: 7074
   Rating:  (5.0) votes: 1
Rate this project
This study is on the management of employee grievances for organizational efficiency and development using Kogi State Revenue House Lokoja as the case study. The objectives of this project are: to examine the factors influencing the grievance practices in an organization, to evaluate the dimensions of employee grievance management in an organization,  to assess the grievance handling procedures and the importance of grievance procedures in an organization and to determine the benefit of grievance procedure and management on organizational efficiency. The methodology adopted in gathering data was descriptive method. The major instrument used to gather data from primary source is the questionnaire. From a population of one hundred and fifty (150) staff a sample size of 130 respondents was selected using simple random technique. Findings revealed that Grievances have a negative effect on organization efficiency and can lead to unhappiness, insignificance, discontent and frustration but grievance management enhances employee job satisfaction and good relationships.  In view of the findings, it was recommended that grievances should be handled as quickly as possible as they are reported in order to ensure that the negative consequences or unresolved grievance does not manifest in the workplace. ...
Preview +
Other Public Administration project topics and materials you might be interested in
»Impact of industrial conflict on the performance of workers in the government parastatal (a case study of Nigeria National Petroleum Corporation (NNPC)
»Human resources as a catalyst for economic growth and development in Nigeria (a case study of Abuja municipal area council)
»The influence of effective personnel management practice in organization performance
»Local government financial autonomy and grass root development in Nigeria (a case study of Afikpo north local government area)
»Enhancing political stability in Nigeria through good governance ( a case study of Abia state)
»Niger-Delta crisis and its impact on socio-economic development in Nigeria
»Manpower training and development as a tool for effective performance in public sector in Nigeria
»Bureaucracy and efficiency (a case study of Enugu state civil service)
»The impact of poor revenue generation on the development of Local Government Areas
»Political instability a major hindrance to effective policy implementation and good governance (a case study of Nigeria 1983 -1999)
»Accountability and corruption in local government in Nigeria (Case study of Bonny local government area of Rivers state)
»Fuel subsidy removal and the Nigerian economy (a case study of Abakiliki local government area, Ebonyi state)
»Effects of delayed payment of lecturers salaries and wages on students performance
»Impact of collective bargaining techniques on industrial relations practice (a case study of two selected firms from NUPENG and NUBIFE)
»The influence of employee behaviour on the internal audit function of an organization (a case study of P.Z. industries plc Aba)

Upload Project

Do you have project materials to share? Upload and earn with it.