Home»Business Administration and Management» Restoring customers confidence in the telecommunication industry (case study of MTN plc, Lokoja)

Restoring customers confidence in the telecommunication industry (case study of MTN plc, Lokoja)

 Department: Business Administration and Management  
 By: usericon AdeleyeJoshua  

 Project ID: 7090
   Rating:  (5.0) votes: 1
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This study was designed to examine different means through which customers' confidence could be restored in the telecommunication industry in Nigeria with particular reference to Nigeria Telecommunication plc Lokoja. The study highlighted problems confronting customers of the telecommunication industry and recommended possible solutions to overcome some mentioned problems. The method of billing customers by the organization was studied along with the nature of feelings, attitudes and behaviors of employees toward their respective duties with a view to achieving results.  Furthermore, reasons for the frequent poor network method which hinder efficient service delivery were examined. We attempted to gather data for this project using a sample population of 120 by adopting the non-stratified random sampling techniques and analyzing the data with both the simple one-way and cross tabulation statistical tools.  The result of the study leads us to recommend that MTN should give customers correct billings as at when due bringing some erring workers to book pay their workers as when due. ...
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