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The impact of logistics service quality on welfare of internally displaced persons in northeast Nigeria

 Department: Transportation Planning and Logistics  
 By: usericon muhalhq  

 Project ID: 7315
   Rating:  (5.0) votes: 1
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   Price:₦4000
Abstract
This study investigated the impact of logistics service quality on the welfare of internally displaced persons (IDPs) in Northeast, Nigeria. A cross-sectional survey design was employed, using self-administered questionnaires distributed to 308 IDPs, yielding a response rate of 89% (n273). The study aimed to examine the relationships between four dimensions of logistics service quality (personnel contact quality, order handling quality, timeliness quality, and information quality) and IDPs'' welfare. Data analysis included descriptive statistics, correlation analysis, and multiple regression. Results revealed significant and positive correlations between all quality dimensions and IDPs'' welfare. The regression model explained 47.5% of the variance in IDPs'' welfare, with all independent variables (quality dimensions) demonstrating significant positive effects. These findings support the conclusion that logistics service quality plays a critical role in enhancing the well-being of IDPs in Northeast, Nigeria. The study recommends various interventions to improve service quality, including implementing customer relationship management systems, training staff on effective communication, ensuring timely delivery, and providing accurate and up-to-date information. Further research is suggested to explore the impact of logistics service quality in other contexts and using diverse research methodologies. ...
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