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The impact of information technology on the banking service in Nigeria

 Department: Banking and Finance  
 By: usericon sifypatprojects  

 Project ID: 4758
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As information technology is the modern trend in banking today, it’s very imperative for banks to access its impact on operational performance so as to justify if the huge capital invested in it is justifiable or not, analyze their problem and proffer possible solutions. The objective of this study is to examine how the adoption of information technology affects the operation of commercial banks in terms of effectiveness, efficiency, competitive customer base and globalization of the banks. The main research instruments used are questionnaires and personal interviews for staff and customers of the bank. The simple frequency percentage was adopted at the statistical measure and hypothesis testing was analyzed using chi-square. In conclusion, the study revealed that information technology has tremendously improved the growth and performance of Nigeria commercial banks. Information technology has lead to increase customer satisfaction, improve operational efficiency reduced transaction time gives the bank a competitive edge, reduced the running cost and ushered in swift response in service delivery. The research recommended that government should improve the electricity supply in the country they should support and loan money to local IT firms to foster importation, lower tariff on importation of information technology related equipment and their agencies and regulatory bodies should upgrade their equipment as well. The private sectors should invest in improving electricity and the banks should continuously implement customer centered IT products and services of international standard. ...
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