Total quality management and service delivery in the local government system Department: Public Administration By: jessy03 Project ID: 2031 Rating: (3.8) votes: 5Rate this project12345 Price:₦1000 Get the Complete MaterialAbstractThis study is an empirical assessment of services delivery in Nigeria local government system using Adavi local government area of Kogi State as a case study from 2004-2013. Structured questionnaire made up of open and close ended questions, personal interview and observation were used to collect primary data. The secondary data were collected through text books, journals, newspaper, government and internet publications. Analysis of data was through descriptive statistics of tables and simple percentages. The study revealed that Adavi local government has averagely performed in service delivery. In spite of this, the study discovered that some of the factors affecting the discharge of service delivery in Adavi local government in terms of timelines, satisfaction, adequacy, and effectiveness are insufficient funds irregular payment of salaries and allowances, undue political interference and divided loyalty, poor observance of the principle of meritocracy in recruitment and promotion of staff and corruption. It was recommended among others that employment and promotion should be based on ability, high performance, experience, qualification and not patronage, intensification of the campaign against corrupt public officials regular payment of salaries and allowance and increase funding backed up by prudent management conclusively, the study recommends that undue political interference in the affairs of the government should be stopped and discourage....Preview Download Preview +Other Public Administration project topics and materials you might be interested in»Impact of industrial conflict on the performance of workers in the government parastatal (a case study of Nigeria National Petroleum Corporation (NNPC)»Human resources as a catalyst for economic growth and development in Nigeria (a case study of Abuja municipal area council) »The influence of effective personnel management practice in organization performance»Local government financial autonomy and grass root development in Nigeria (a case study of Afikpo north local government area)»Enhancing political stability in Nigeria through good governance ( a case study of Abia state)»Niger-Delta crisis and its impact on socio-economic development in Nigeria»Manpower training and development as a tool for effective performance in public sector in Nigeria»Bureaucracy and efficiency (a case study of Enugu state civil service)»The impact of poor revenue generation on the development of Local Government Areas»Political instability a major hindrance to effective policy implementation and good governance (a case study of Nigeria 1983 -1999)»Accountability and corruption in local government in Nigeria (Case study of Bonny local government area of Rivers state)»Fuel subsidy removal and the Nigerian economy (a case study of Abakiliki local government area, Ebonyi state) »Effects of delayed payment of lecturers salaries and wages on students performance»Impact of collective bargaining techniques on industrial relations practice (a case study of two selected firms from NUPENG and NUBIFE)»The influence of employee behaviour on the internal audit function of an organization (a case study of P.Z. industries plc Aba)