Home»Business Administration and Management» The impact of total quality management on motivation and performance - a case study of the Nigerian Customs Service

The impact of total quality management on motivation and performance - a case study of the Nigerian Customs Service

 Department: Business Administration and Management  
 By: usericon bapatigi7954  

 Project ID: 2491
   Rating:  (3.6) votes: 7
Rate this project
The concept of Total Quality Management is becoming well known and the benefits of a successful Total Quality process have been demonstrated by many well-known organizations. A fundamental basis of Total Quality Management is a culture of continuous improvement and it is an endless process whose aims are to improve productivity and services continuously. The study examines"The impact of Total Quality Management on motivation and performance". The research examined Total Quality Management as adopted by Nigeria Customs service and indeed other organizations, success achieved and problems encountered in the process of implementing Total Quality Management on motivation, and performance in N.C.S was reviewed. The methodology of the study utilized a self-administered questionnaire to gather relevant data from respondents (Nigeria Customs Service) understudy. A sample was selected from the total population using a simple random sampling technique. A total population of 500-sample size was selected from the Nigeria Customs service staff. The test of the hypothesis was done using the chi-square (x2) method. It was discovered from the study that challenges of development are possible through practical and effective implementation of T.Q.M techniques in organizations. By the result of this analysis, it is however observed that apart from implementation of T.Q.M, Other factors can contribute to the development of the organization hence, staff motivation. Also, the implementation of T.Q.M in Nigeria Customs Service and total business performance. In summary, the performance of an organization like N.C.S is one of clearest indicators of the validity of its strategies and a vital predictor of whether it will be relevant or remain business. ...
Preview +
Other Business Administration and Management project topics and materials you might be interested in
»The Effect of Management Information System on Achievement of Organization Objectives ( A Case Study of Nitel Owerri )
»The Effect of Motivation on Employees Productivity in Anambra State ( A Case Study of Education Commission Awka )
»The impact of production planning and control on a manufacturing process ( a case study of Nigeria bottling company aba, abia state)
»The Impact of Staff Discipline in the Attainment of Organizational Objectives ( A Case Study of Selected Organizations in Owerri, Imo State )
»The Impact of Performance Appraisal on Staff Productivity ( A Case Study of Diamond Bank Plc, Owerri )
»The effect of irregular payment of workers salaries on productivity of workers in imo state (a case study of owerri municipal council)
»A critical evaluation of leadership style and organization performance in the private sector ( a case study of selected establishment in abia state)
»The Effects of Motivation on Workers Morale ( A Case Study of Power Holding Company of Nigeria, Aba )
»Motivation and Employee Performance in Public Sector ( A Case Study of NTA Channel 12 owerri)
»An assessment of the impact of modern communication facilities on service delivery in business organization ( A case study of ICT based firms in aba, abia state)
»Management Problems of Manufacturing Industries in Nigeria ( A Case Study of Nigeria Breweries Plc and Unilever Plc )
»The impact of welfare packages on employees performance (A case study of Nigeria breweries plc Aba)
»The Role of Customer Service in the Service Delivery of Multinational Companies in Nigeria ( A Case Study of Unilever Nigeria Plc Aba)
»The Impact of Delegation on Management Decision Making ( A Case Study of Zenith Bank Plc, Enugu )
»The Effects of Ethics and Social Responsibilities on Business Organization ( A Case Study of Ecobank Plc Owerri )


Do you have project materials to share? Upload and earn with it.