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The impact of total quality management on motivation and performance - a case study of the Nigerian Customs Service

 Department: Business Administration and Management  
 By: usericon bapatigi7954  

 Project ID: 2491
   Rating:  (3.6) votes: 7
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   Price:₦1000
Abstract
The concept of Total Quality Management is becoming well known and the benefits of a successful Total Quality process have been demonstrated by many well-known organizations. A fundamental basis of Total Quality Management is a culture of continuous improvement and it is an endless process whose aims are to improve productivity and services continuously. The study examines"The impact of Total Quality Management on motivation and performance". The research examined Total Quality Management as adopted by Nigeria Customs service and indeed other organizations, success achieved and problems encountered in the process of implementing Total Quality Management on motivation, and performance in N.C.S was reviewed. The methodology of the study utilized a self-administered questionnaire to gather relevant data from respondents (Nigeria Customs Service) understudy. A sample was selected from the total population using a simple random sampling technique. A total population of 500-sample size was selected from the Nigeria Customs service staff. The test of the hypothesis was done using the chi-square (x2) method. It was discovered from the study that challenges of development are possible through practical and effective implementation of T.Q.M techniques in organizations. By the result of this analysis, it is however observed that apart from implementation of T.Q.M, Other factors can contribute to the development of the organization hence, staff motivation. Also, the implementation of T.Q.M in Nigeria Customs Service and total business performance. In summary, the performance of an organization like N.C.S is one of clearest indicators of the validity of its strategies and a vital predictor of whether it will be relevant or remain business. ...
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