Human relations skills required by secretaries for effective job performance Department: Office Technology and Management By: josephjboy Project ID: 5244 Rating: (3.3) votes: 6Rate this project12345 Price:₦3000 Get the Complete MaterialAbstractThis study focused on human relations skills secretaries required for effective job performance in industries. In the course of the study, related works of literature were reviewed. A total of 33 copies of questionnaires were drawn up and administered in selected firms in ------------ and the information gathered were analyzed. It was realized that to be sufficient on-the-job, the secretary must possess or be acquainted with some personal qualities/characteristics that will make her quite unique in the office. The data emphasized that the secretary must possess such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world. Moreover, it was found that both the bosses and secretaries perceived human relations skills as very important. To successfully carry out the research work, three (3) research questions were formulated and structured questionnaires with designed five (5) point Likert scales were used to collect data. The survey design was adopted and the population was made up of thirty-three (33) respondents with no sample used. The arithmetic mean is used as statistical tool for data analysis. Based on the findings and discussion, recommendations were made as follows the administrator should endeavor to afford their secretaries interpersonal Human Relations skills opportunities through which they could be retrained in emergent innovations and techniques in the world of work, The administrators in those pubic establishments should endeavor to properly organize and coordinate the policy (interpersonal Human Relations skills) as to create enabling environment for secretaries to update their knowledge and skills in this dispensation of Information and Communication Technology (ICT). ...Preview Download Preview +Other Office Technology and Management project topics and materials you might be interested in»Causes and effects of leakages of confidential information in business organization»The impact of modern office equipment on the secretary’s performance (A case study of Owerri municipal) »Effect of good filing system on productivity of a secretary (a case study of staff personnel in federal polytechnic Nekede, Owerri)»The impact of modern office machines on secretaries»Office skill competencies needed by secretaries for effective job performance»Effect of poor communication skills on the performance of secretaries in an organization (A case study of Nigeria Agip oil company, Port Harcourt, Rivers state) »Gender differences and similarities in career choice among secretarial administration students»Impact of information and communication technology (ICT) on secretarial performance in public service in Owerri municipal»Factors affecting students' performance in shorthand»Emerging challenges facing office technology and management students in information technology era»Professional ethics required of office manager in a changing office environment (A case study of selected institutions in Owerri, Imo state) »The effect of technological advancement on the job performance of office managers»Human relations skills required of office technology and management graduates in business organization»The challenges facing newly employed secretaries in selected ministries in Imo state»The impact of automation on the performance of secretaries (A case study of the west Africa examination council, WAEC, Enugu)