Effect of customer service management on company development - a study of UBA plc, Jalingo metropolitan, Taraba state, Nigeria Department: Business Administration and Management By: josephjboy Project ID: 6254 Rating: (5.0) votes: 1Rate this project12345 Price:₦3000 Get the Complete MaterialAbstractThis research work is carried out on the topic, effect of customer service management on company development (a study of UBA, Plc Jalingo Metropolitan Taraba state, Nigeria ). The main objective of this research is too carried out to determine the effect of customer services management and its developmental stand on the day-to-day banking operations in an organization, to examine the effect of customer service management on company development, to successfully carried out this research, three questions were formulated and structured questionnaires was designed based on the research questions. The survey design was adopted, the target population of the study was 50 respondents and 50 respondents were used as the sample size. To find solutions to the effect of customer service management on company development, the researcher used primary and secondary data as it was only restricted to Jalingo Local Government Area, Taraba State. A sample of 50 respondents was selected using cluster sampling technique. The data collected was analysed and presented in a tabular form for easy understanding. Also, simple percentages were used for further analysis. The study also uses both descriptive and analytical methods in analyzing the data from the sampled area and recommendations were made thus Managers of Telecom companies in UBA Plc, Jalingo should concentrate on improving the existing products and developing new ones that will meet the need of every customer so that they can widen the customer base and Looking at the importance of customer service to the organization, UBA Plc, Jalingo should pay critical attention to customers’ needs....Preview Download Preview +Other Business Administration and Management project topics and materials you might be interested in»The Effect of Management Information System on Achievement of Organization Objectives ( A Case Study of Nitel Owerri )»The impact of production planning and control on a manufacturing process ( a case study of Nigeria bottling company aba, abia state)»Marketing implication of merger and acquisition in banking industry - a case study of Access bank Plc, Bida branch, Niger state»The Effect of Motivation on Employees Productivity in Anambra State ( A Case Study of Education Commission Awka )»The Impact of Staff Discipline in the Attainment of Organizational Objectives ( A Case Study of Selected Organizations in Owerri, Imo State )»The Impact of Performance Appraisal on Staff Productivity ( A Case Study of Diamond Bank Plc, Owerri )»The effect of irregular payment of workers salaries on productivity of workers in imo state (a case study of owerri municipal council)»A critical evaluation of leadership style and organization performance in the private sector ( a case study of selected establishment in abia state)»The impact of welfare packages on employees performance (A case study of Nigeria breweries plc Aba)»The Effects of Motivation on Workers Morale ( A Case Study of Power Holding Company of Nigeria, Aba )»Motivation and Employee Performance in Public Sector ( A Case Study of NTA Channel 12 owerri)»Management Problems of Manufacturing Industries in Nigeria ( A Case Study of Nigeria Breweries Plc and Unilever Plc )»An assessment of the impact of modern communication facilities on service delivery in business organization ( A case study of ICT based firms in aba, abia state)»The Impact of Delegation on Management Decision Making ( A Case Study of Zenith Bank Plc, Enugu )»The Role of Customer Service in the Service Delivery of Multinational Companies in Nigeria ( A Case Study of Unilever Nigeria Plc Aba)