Total quality management and organizational performance (a case study of First Bank plc, Lokoja, Kogi state) Department: Business Administration and Management By: AdeleyeJoshua Project ID: 6309 Rating: (5.0) votes: 1Rate this project12345 Price:₦2000 Get the Complete MaterialAbstractThis study focuses on total quality management and organizational performance: an impact assessment with particular reference to First Bank Plc, Lokoja Branch. The objective of the study is: to ascertain whether total quality management has a positive impact on the performance of First Bank Plc, and to find out if there is a significant relationship between total quality management and customer satisfaction in First Bank. The researcher used survey method. The population of the study comprises the management and staff of the organization under study which is 35 and the sample size 32 was determined using Tairo Yamani’s formula. And chi-square method was used to test the hypotheses earlier formulated. On this note, the findings revealed among others that total quality management enhances customer satisfaction, and it enables the banks to focus on the quality of services they provide and how it will help them to succeed. Lack of commitment is one of the major obstacles to the implementation of total quality management in the banking sectors, it is therefore recommended that management should focus on integrating customer-driven quality throughout the organization, organizations implementing TQM should be seen as a continuous exercise to avoid delay in the process. Management of banking sectors should be totally committed to their total quality policy and First Bank Plc., employees should aim at ensuring that TQM system is the prevention of errors, not their detection and corrections in order to bring about customer satisfaction. ...Preview Download Preview +Other Business Administration and Management project topics and materials you might be interested in»The Effect of Management Information System on Achievement of Organization Objectives ( A Case Study of Nitel Owerri )»The impact of production planning and control on a manufacturing process ( a case study of Nigeria bottling company aba, abia state)»Marketing implication of merger and acquisition in banking industry - a case study of Access bank Plc, Bida branch, Niger state»The Effect of Motivation on Employees Productivity in Anambra State ( A Case Study of Education Commission Awka )»The Impact of Staff Discipline in the Attainment of Organizational Objectives ( A Case Study of Selected Organizations in Owerri, Imo State )»The Impact of Performance Appraisal on Staff Productivity ( A Case Study of Diamond Bank Plc, Owerri )»The effect of irregular payment of workers salaries on productivity of workers in imo state (a case study of owerri municipal council)»A critical evaluation of leadership style and organization performance in the private sector ( a case study of selected establishment in abia state)»The impact of welfare packages on employees performance (A case study of Nigeria breweries plc Aba)»The Effects of Motivation on Workers Morale ( A Case Study of Power Holding Company of Nigeria, Aba )»Motivation and Employee Performance in Public Sector ( A Case Study of NTA Channel 12 owerri)»Management Problems of Manufacturing Industries in Nigeria ( A Case Study of Nigeria Breweries Plc and Unilever Plc )»An assessment of the impact of modern communication facilities on service delivery in business organization ( A case study of ICT based firms in aba, abia state)»The Impact of Delegation on Management Decision Making ( A Case Study of Zenith Bank Plc, Enugu )»The Role of Customer Service in the Service Delivery of Multinational Companies in Nigeria ( A Case Study of Unilever Nigeria Plc Aba)