Home»Business Administration and Management» The role of total quality management on the profitability of First Bank of Nigeria Plc

The role of total quality management on the profitability of First Bank of Nigeria Plc

 Department: Business Administration and Management  
 By: usericon Odeniyi  

 Project ID: 6699
   Rating:  (4.5) votes: 2
Rate this project
This project is titled“The Role of Total Quality Management on the Profitability of First Bank of Nigeria Plc” The study mainly seeks to identify the objectives and evaluate the relationship that exists between the profitability and the practice of Total Quality Management, to establish the hurdles faced by the bank in the implementation of TQM, to find ways to best deal with these challenges and to improve the quality of customer service by employees through TQM practices. The study was carried out through sensors and the target respondents in this study were drawn from the staff of FBN. Structured questionnaires with closed and open-ended questions were used intensively to gather relevant data used in this study. Different questions were used to give the respondents a wide variety and allow room for self–as to answer the objectives in question as exhaustively as it was established in the study. The researcher then was able to arrive at a conclusion and to make his recommendations about the entire study that the FBN has a neutral perception with respect to total quality management. It was recommended that the management of FBN should put in place total quality management policies and plans to ensure that total quality management practices are instituted. Management should also develop a new modern framework that can enable them to cope with the tough challenges (technology and competition) in the market in the provision of their services...
Preview +
Other Business Administration and Management project topics and materials you might be interested in
»The Effect of Management Information System on Achievement of Organization Objectives ( A Case Study of Nitel Owerri )
»The impact of production planning and control on a manufacturing process ( a case study of Nigeria bottling company aba, abia state)
»Marketing implication of merger and acquisition in banking industry - a case study of Access bank Plc, Bida branch, Niger state
»The Effect of Motivation on Employees Productivity in Anambra State ( A Case Study of Education Commission Awka )
»The Impact of Staff Discipline in the Attainment of Organizational Objectives ( A Case Study of Selected Organizations in Owerri, Imo State )
»The Impact of Performance Appraisal on Staff Productivity ( A Case Study of Diamond Bank Plc, Owerri )
»The effect of irregular payment of workers salaries on productivity of workers in imo state (a case study of owerri municipal council)
»A critical evaluation of leadership style and organization performance in the private sector ( a case study of selected establishment in abia state)
»The impact of welfare packages on employees performance (A case study of Nigeria breweries plc Aba)
»The Effects of Motivation on Workers Morale ( A Case Study of Power Holding Company of Nigeria, Aba )
»Motivation and Employee Performance in Public Sector ( A Case Study of NTA Channel 12 owerri)
»Management Problems of Manufacturing Industries in Nigeria ( A Case Study of Nigeria Breweries Plc and Unilever Plc )
»An assessment of the impact of modern communication facilities on service delivery in business organization ( A case study of ICT based firms in aba, abia state)
»The Impact of Delegation on Management Decision Making ( A Case Study of Zenith Bank Plc, Enugu )
»The Role of Customer Service in the Service Delivery of Multinational Companies in Nigeria ( A Case Study of Unilever Nigeria Plc Aba)

Upload Project

Do you have project materials to share? Upload and earn with it.