Waiting time as a determinant of overall patient satisfaction in healthcare delivery system (a study of Nnamdi Azikiwe University Teaching Hospital Nnewi, Anambra state) Department: Health Information Management By: godstimearinze Project ID: 7412 Rating: (5.0) votes: 1Rate this project12345 Price:₦3000 Get the Complete MaterialAbstractExcessive wait times in healthcare delivery adversely impact patient satisfaction and health outcomes. This study evaluated prolonged waiting as a determinant of patient satisfaction at the outpatient department of Nnamdi Azikiwe University Teaching Hospital in Nigeria. A descriptive cross-sectional survey design was implemented, with 50 randomly selected patients completing structured questionnaires. Analysis revealed the primary drivers of extended waits were misplaced records (28%) and unconcerned employee attitudes (20%), while consequences included damaged institutional reputation (28%) and a 20% drop in attendance. Proposed managerial solutions encompassed hiring adequate staff (40%), creating an oversight committee (22%), and optimizing processes (20%). Patients suggested improving appointment scheduling (24%) and accelerating service delivery (16%). The chi-square test found waiting times significantly decreased patient satisfaction, confirming the hypothesis. Recommendations include recruiting skilled professionals to streamline operations and reduce delays, instituting a committee to monitor outpatient service quality, and offering patient accommodations like entertainment to improve the waiting experience. In summary, this study conclusively established that excessive waiting times considerably impact patient perceptions of care quality and satisfaction. Hospital administrators must prioritize interventions that promote efficient patient throughput like proper staffing ratios, strengthened supervision infrastructure, and customer service-oriented facilities. Investing in these areas will curtail delays and signal to patients their time and well-being are valued priorities. Further research can support quality improvement initiatives to address this critical service delivery challenge....Preview Download Preview +Other Health Information Management project topics and materials you might be interested in»Analysis of filing system and consequences of misfiling»Evaluation of the problems and constraints facing health record keeping and professionals»Impact of health information management in healthcare delivery»Assessment of challenges of health information management practice in General Hospital Ilorin, Kwara State»Analysis of filing system and consequences of misfiling patients health records in University of Ilorin Teaching Hospital, Kwara state»A study into causes of misfiling among health information management professionals in health records department - case study of University of Ilorin Teaching Hospital, Kwara state»Evaluation of confidentiality of patient health records among hospital staff»Factors militating against effective documentation in health care delivery system in University of Benin Teaching Hospital Benin City, Edo state»Effect of lack of health information computerization in the primary health care system»Evaluation of patient appointment system - a case study of university of Ilorin teaching hospital»Causes and consequences of breach of confidentiality of patient health information in Lagos University Teaching Hospital, Lagos state»Impact of health statistics in the health care delivery system at University of Ilorin Teaching Hospital, Ilorin, Kwara State»Impact of electronic medical records on patients waiting time in health care delivery system in Federal Medical Center, Asaba, Delta state»Evaluation of the importance of health information management in primary health care»Knowledge and perception of health information management professionals on electronic coding for quality clinical data in University of Ilorin Teaching Hospital, Ilorin, Kwara state