Effect of information technology on service delivery in Nigerian Banking Industry - case study of Zenith Bank plc Department: Banking and Finance By: Eniolamoses Project ID: 8791 Rating: (5.0) votes: 1Rate this project12345 Price:₦5000 Get the Complete MaterialAbstractThis study examines the effect of information technology (IT) on service delivery in the Nigerian banking industry, focusing on Zenith Bank PLC. IT has transformed banking operations by enabling faster, more efficient, and customer-centric services through tools like ATMs, online banking, and mobile platforms. The research addresses challenges such as incomplete computerization, technology failures, and regulatory constraints that hinder optimal service delivery. Using a descriptive survey design, data were collected from 60 respondents, including bank staff and customers, via structured questionnaires. Analysis employed frequency distributions, percentages, and chi-square tests to evaluate hypotheses. Findings confirm that IT significantly enhances service delivery (80% respondent agreement), improving operational efficiency, customer satisfaction (85% positive feedback), and market competitiveness. Key IT roles include real-time transactions, reduced errors, and enhanced accessibility. However, challenges like system downtimes (60% concern) and skill gaps persist. The study concludes that IT is pivotal for banking efficiency but requires continuous improvement. Recommendations include sustained IT investment, enhanced system reliability, staff training, regulatory collaboration, and ongoing evaluation to align IT solutions with customer needs and industry demands....Preview Download Preview +Other Banking and Finance project topics and materials you might be interested in»The role of central bank of Nigeria (CBN) in the development of Nigeria financial sector»Appraisal of the economic implication of electronic banking in Nigerian banks (A case study of diamond bank)»The impact of strategic planning on banks performance in Nigeria (A case study of united bank for Africa plc)»Evaluation of the impact of liquidity management on banks performance in Nigeria ( A case study of UBA )»The roles of central bank of Nigeria in the prevention of bank failure or liquidation (A case study of central bank of Nigeria 2005-2009)»The role of financial institutions in promoting banking habit and saving capital formation in Nigeria»The effectiveness of monetary policy measures in controlling inflation in Nigeria»The effect of electronic banking on fraud reduction in bank (A case study of access bank plc)»Problems and challenges facing finance houses in the Nigerian economy ( A case study of mortgage bank owerri )»The role of deposit money bank in Nigeria in economy development in Nigeria - a case study of Access Bank Plc»Motivation as a way of reducing fraud in banking industry ( A case study of UBA and Fidelity bank )»Identification and management of bad debts in Nigeria commercial banks(A case study of UBA plc)»The impact of insurance industry on the economic growth of Nigeria (A case study of nicon and hallmark insurance companies 2005-2009)»The contribution and effect of computer to modern day banking in Nigeria (A case study of zenith bank and first bank plc)»The use of accounting information in assessing control and performance in an organization (A case study of first bank of Nigeria owerri)