Chatbot for customer support in healthcare using natural language processing - case study in Federal Polytechnic Ilaro Department: Computer Science By: jaymeg Project ID: 8879 Rating: (5.0) votes: 1Rate this project12345 Price:₦5000 Get the Complete MaterialAbstractThe implementation of artificial intelligence in the healthcare service has brought new opportunities on how to engage patients and improve administrative efficiency. The current paper presents the creation of a chatbot system that was developed to assist in customer care in the healthcare unit of Federal Polytechnic Ilaro. The chatbot was developed using the method of Natural Language Processing (NLP), which allows the chatbot to comprehend, interpret, and act on user requests in a human-natural way which encompassing the search of the schedule, rudimentary health enquiries and information about the facility. It was written in Python and linked with the NLP libraries such as NLTK and spaCy to recognize the intent and respond to the user. The approach used was user-centered design that made it accessible and applicable to the healthcare context of the polytechnic. The performance of the system was measured by evaluation metrics such as response accuracy, user satisfaction and speed of interaction. The findings show that response time and user experience are greatly improved in relation to the traditional customer service processes. This case study indicates how the NLP-powered chatbot systems can be used to improve healthcare support services in academic institutions and how other institutions with limited resources can be employed to follow the example of such implementations....Preview Download Preview +Other Computer Science project topics and materials you might be interested in»Design and Implementation of digital library system»Design and Implementation of a Virtual E-Learning System ( Case study of Lagos State University)»Design and Implementation of Student Project Management and Allocation System»Design and Implementation of online cash receipt generating system for a supermarket»Design and Implementation of a Software Result Processing and Transcript Generation System»Design and Implementation of computerized hospital database management system»Design and Implementation of a Hotel Database Management System and Service ( A Case Study of Winter Suites and Hotels, Owerri)»Design and Implementation of Online Birth and Death Registration System»Design and Implementation of Online Clearance System»Design and Implementation of Loan Management System with SMS Notification»Design and Implementation of Computerized Staff Record Department»Design and Implementation of Cyber Cafe Security»Design and Implementation of N.Y.S.C Posting System ( A case study of N.Y.S.C Enugu)»Design and Implementation of a Computerized Fraud Detection in a Bank»Design and Simulation of a Secured Wireless Network