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The utilization of artificial intelligence in food delivery in hospital industries - case study of Tahir Guest Palace

 Department: Hospitality Management  
 By: usericon Muhammnnad1  

 Project ID: 9158
   Rating:  (5.0) votes: 1
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   Price:₦5000
Abstract
This study examined the utilization of Artificial Intelligence (AI) in food delivery within the hospitality industry using Tahir Guest Palace, Kano, as a case study. The objectives were to assess the extent of AI utilization, evaluate its impact on efficiency, accuracy, and customer satisfaction, and identify the challenges affecting its implementation. A descriptive survey research design was adopted. Data were collected from 92 respondents comprising management staff, ICT personnel, delivery staff, and customers. Data were analyzed using descriptive statistics such as frequencies, percentages, and mean scores. Findings revealed that AI is moderately utilized through digital ordering systems, GPS tracking, and automated communication tools. The study further showed that AI significantly improves operational efficiency, reduces delivery errors, and enhances customer satisfaction. However, major challenges such as high implementation costs, poor internet connectivity, inadequate technical skills, and unstable power supply hinder full adoption. The study concludes that Artificial Intelligence has significant potential to improve food delivery operations in hospitality establishments, but strategic investment, staff training, and improved digital infrastructure are necessary for optimal utilization. ...
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